Privacy Policy
Learn how PackComply collects, uses, and protects your data
Last updated: December 2024
Introduction
At PackComply, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered packaging compliance services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Company information and job title
- Billing and payment information
- Account credentials and preferences
- Communication history with our support team
Technical Information
We automatically collect certain technical information:
- IP address and browser type
- Device information and operating system
- Usage data and analytics
- Cookies and similar tracking technologies
Packaging Data
When using our AI-powered compliance services, we process:
- Packaging specifications and materials data
- Product information for compliance auditing
- Regulatory compliance reports and assessments
How We Use Your Information
We use your information to:
- Provide our AI-powered packaging compliance services
- Process payments and manage your account
- Communicate with you about our services
- Improve our platform and develop new features
- Comply with legal obligations
- Ensure security and prevent fraud
Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers who assist in delivering our services
- Legal authorities when required by law
- Business partners with your explicit consent
- Acquirers in case of business transfer (with notice)
Data Security
We implement enterprise-grade security measures including:
- End-to-end encryption for data transmission
- Secure data centers with SOC 2 Type II certification
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Data backup and disaster recovery procedures
Your Rights (GDPR)
Under GDPR and other privacy laws, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can manage cookie preferences through your browser settings. For more details, see ourCookie Policy.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via email or through our platform.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at:
- Email: privacy@packcomply.com
- Address: PackComply, Inc., [Address]
- Data Protection Officer: dpo@packcomply.com